I have been asked by Lee Baxter to circulate the message below so the situation at Riverview is understood.
From discussions I have been having with colleagues responsible, in the past few days, I hope there might be a solution found to the issues raised. I am confident that these colleagues are doing everything in their power to provide a solution or mitigation for the families affected.
Following the decision of the existing care provider, High Trees Limited, to end contracts with Devon County council and the NHS for individuals that require registered Nursing care as part of their offer within Riverview , both Torbay and South Devon NHS Foundation Trust and Devon County council will be working with residents, families and Riverview to review residents who are identified as needing registered Nursing care. To ensure that their needs can be met safely we will be working to identify alternative placements that can meet those needs.
For the people who have residential care needs there should be no change directly to them, and we are working closely with Riverview and the Care Quality Commission to ensure that all standards of care are met. Both the local NHS and Devon County Council staff will be working closely with the staff and residents in Riverview to ensure all residents needs are supported positively during these changes.
We understand this is a very difficult time for all the individuals and families involved, and wish to reassure you that every effort is being made to minimise disruption to the service and to support you.
If you have any queries regarding the information above please contact Lee Baxter Assistant Director Health and Social care tel. 01803 210534 or firstname.lastname@example.org
Manager – Dartmouth Caring